Privacy Policy

1. Information We Collect

We collect information you provide when you request a quote, sign a service agreement, create a customer portal account, or contact us. This may include your name, email address, phone number, billing and service address, property details, and payment information.

2. How We Use Your Information

• Prepare quotes and service agreements for your property.
• Schedule and deliver snow removal and ice control services.
• Process payments and issue invoices and receipts.
• Communicate with you about service updates, weather events, and account matters.
• Respond to your questions, concerns, and service requests.

3. Payment Information

Payment processing is handled by our trusted payment provider, Stripe. We do not store your full credit card number on our servers. Card data is securely transmitted directly to Stripe, which is PCI-compliant.

4. Information Sharing

We do not sell or rent your personal information. We may share information with service providers who help us operate our business (such as payment processing and email delivery), and where required by law. All third parties are expected to handle your information with the same care we do.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve the user experience. You can control cookies through your browser settings. Analytics data is aggregated and does not identify you personally.

7. Your Rights

You may request access to, correction of, or deletion of your personal information. You can also unsubscribe from non-essential communications at any time. To exercise these rights, contact us using the details below.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, please contact us and we will remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Phone: 705-481-7731
• Email: info@torsnow.ca
• Service Area: Lisle, Everett, Glencairn and surrounding areas, Ontario