Frequently Asked Questions
Answers to common questions about our snow removal services.
Our default service trigger is 2 inches of snowfall. Service begins automatically once the trigger is reached and the snowfall has stopped. If a snowfall continues our service will start once an accumulation of 5-6" has been reached.
You can also request optional call-outs for snowfall or slush below the trigger level.
Our winter service season runs from November 1 to April 1. Contracts are for the full seasonal period.
Service begins automatically when the snowfall trigger is reached. During continuous or heavy snowfall, we service properties as quickly as conditions safely allow. Priority status is included with our Elite package.
Yes, for the best results please move vehicles out of the service area before snowfall if possible. If vehicles are normally parked in the service area, let us know in your property questions so we can plan accordingly.
Salting and ice control are included with our Elite package. For Economy, Gold, and Platinum packages, salting is available as an add-on that can be added during the quote process.
The Gold Plan is our most popular seasonal package. It includes ten snowfall events with driveway plowing and walkway shovelling, plus ice control (salting) available as an add-on. Service is triggered automatically at your chosen snowfall threshold (2, 4, or 6 inches), with a maximum of 2 visits or 25 cm (10 inches) per snowfall event. After all ten included visits are used, additional visits are billed at your property's extra-visit rate (less than on-demand pricing), and you will be notified as you approach the limit. You can also upgrade to the Platinum plan at any time; a $25 administration fee applies.
The Economy Plan is a pay-per-visit option for occasional service or lighter winter needs. You choose between On-Demand mode (service automatically begins at your selected snowfall trigger, default 2 inches) or On-Call mode (you request service only when you need it, at a premium rate). There are no included visits, so you are billed after each completed visit via monthly invoicing. A maximum of 2 passes or 30 cm of snow per snowfall event applies; additional service within the same event is billed as a new event. Salting is available as an add-on. You can upgrade to Gold, Platinum, or Elite at any time; a $25 administration fee applies.
The Platinum Plan offers worry-free seasonal coverage with up to 20 snowfall events or 200 cm (78 inches) of cumulative seasonal snowfall included, with unlimited passes per event. Service is triggered automatically at your chosen snowfall threshold (2, 4, or 6 inches). Salting is available as an add-on. If you reach the 20-event or 200 cm seasonal limit, additional visits are billed at your property's extra-visit rate. You can also upgrade to the Elite plan at any time; a $25 administration fee applies to any contract change.
The Elite Plan is our all-in-one seasonal package. It includes up to 20 snowfall events or 200 cm (78 inches) of cumulative seasonal snowfall, unlimited passes per event, and ice control (salting) included on every contracted area (driveway, walkway, porch, and parking as applicable), with one salt application per qualifying event plus freezing-rain and refreeze applications. Elite customers receive priority service status. If you reach the 20-event or 200 cm seasonal limit, additional visits are billed at your property's extra-visit rate.
Yes, optional call-outs for snowfall or slush below the trigger are available. Contact us to arrange a below-trigger service visit.
During major storm events, we prioritize safety and service all properties as conditions allow. We may return for additional clearing if snowfall continues after the initial visit.
Snow is stacked on your property where space allows. During the quote process, we ask whether you have enough room to stack snow. If space is limited, snow relocation or hauling options are available.
Yes. Snow stacking, relocation, and off-site hauling are available services. These can be added to your package or requested on an as-needed basis.
Yes, we service gravel driveways. A gravel-surface adjustment may apply to your pricing to account for the additional care required.
Package changes after the season begins are subject to review and availability. Contact us to discuss your options.
This online price is based on the property areas and information you provide. Final acceptance is subject to Tor Contracting reviewing the property, service area, site access, and measurements.